Clinical Continuous Quality Improvement Coordinator - 100839
Job No:
MHAC545
Location:
Darwin
- We’re one of Australia’s largest providers of Aboriginal healthcare.
- We’re engaging with health issues at a grass roots community level.
- We’re looking for passionate individuals who are ready to help change the future for Aboriginal healthcare.
What we stand for
With eight clinics and growing across East Arnhem Land, we’re providing health care services for over 6,000 Indigenous residents. Our Board of Directors represents communities across the region, ensuring every decision we make helps empower Yolngu people to take control of their lives and direct their own futures.
We’re connected by passion
We share a passion for the rich history of the Yolngu culture and a commitment to ensure that the work we’re doing is instrumental in ensuring self-determination for Indigenous peoples. We’re a people place where going above and beyond is in our nature. We’re not just offering jobs, we’re offering a way to shape Australia’s future. Do you share our passion?
We need you
Miwatj Health are pleased to offer this position as a full time opportunity. Based in the Darwin Office, you will be working closely with our Aboriginal workforce which is critical to our clients success. You’ll be committed to finding the best way to communicate with our clients and our team in order to provide great care in sometimes uncertain circumstances.
Core aspects of your role will include:
- Work with Health Service staff and management to implement Continuous Quality Improvement (CQI) activities in all aspects of the clinical services provided by the health service to support improved service and health outcomes.
- In consultation with the Director of Medical Services and Clinic Managers, ensure the implementation of Plan-Do-Study-Act cycles among the clinical staff on a regular basis, in regard to:
- Improving the client journey, including in regard to chronic disease care, maternal and child health, and men’s health;
- Examining client outcome data (including, but not limited to, AHKPI data) to identify any gaps in services and work with clinicians to plan and implement strategies for improvement;
- Reviewing client feedback, complaints and client satisfaction questionnaires and incorporating this information into quality improvement processes; and
- Any other relevant work-related issues that may arise.
- Ensure that decisions arising from PDSA cycles are documented in clinical policies, procedure manuals or other relevant places.
- Coordination and oversight of all clinical quality improvement programs in the Miwatj region, assisting staff to develop, implement and evaluate CQI plans as part of an annual planning process.
- Take a lead role in the participation by health service staff in CQI processes including clinical audits and use of the health Systems Assessment Tool (SAT).
- Support clinical staff in data cleansing to ensure the accuracy of data collection such as AHKPI data.
- Participate in clinical review and root cause analysis as required.
- Work with clinic staff to ensure that Miwatj clinics continue to meet AGPAL accreditation standards and conduct regular mock audits.
- Prepare reports, briefing papers and communication materials as required by the Board and CEO.
- Liaise with CQI staff at AMSANT on all relevant issues and participate in other CQI activities, workshops and initiatives which are relevant to the Miwatj region.
- Play a central role in the management of the organisation’s clinical incident/feedback management process (Riskman) including using the data to identify areas for improvement.
- In consultation with the Clinical Governance Committee assist in the development of clinical policies and the implementation of clinical procedures in accordance with evidence based practice as required for accreditation under AGPAL or other relevant standards and protocols.
- Embed an ethos of continuous quality improvement throughout the organisation including the use of evidence based practice, reflective practice and adherence to Work Health and Safety (WH&S) policies.
- Contribute to the development, implementation, evaluation and review of the Quality and Clinical Governance elements of the Miwatj Strategic plan.
- Adhere at all times to all Miwatj policies and procedures, including WH&S, and comply with the relevant NT and Commonwealth WH&S legislation.
- Participation in the Communicare User group to promote the use of decision support tools and to ensure the implementation of processes to support data quality.
- Act as a resource to other staff by providing quality tools and advice/education as required.
Why Miwatj?
Whether working with a remote healthcare provider is in your bucket list, or something that is tried and tested, we’d love for you to reach out. East Arnhem Land offers a once in a lifetime opportunity to be part of a community where the richness of Yolngu culture is in the air you breathe.
A competitive salary of $110,606 - $118,826 per annum (dependent on skills and experience) is available with this full time position.
How do you know if you’re the right fit?
In order to deliver on our mission, we know that a collaborative, supportive team is critical. We’re looking for people who are committed to not only growing their capability, but willing to step in and support other team members and clients. Whilst knowledge of Aboriginal and Torres Strait Islander culture is helpful, what will really see you thrive in our communities is an open mind, willingness to be exposed to culture, and curiosity. Before you reach out and apply, we need you to have:
- Ability to motivate staff and facilitate change in a high pressure, culturally diverse environment.
- Proven capacity to communicate and negotiate sensitively and effectively with Aboriginal people.
- Substantial knowledge of and genuine interest in approaches to CQI and accreditation processes.
- Experience in CQI management, organisational change and/or coordination of health service accreditation.
- High level interpersonal skills with the ability to work effectively in a multi-disciplinary team environment.
- Good organisational and administration skills with the ability to communicate clearly and precisely both verbally and in written form.
- Strong strategic and analytical thinking with data interpretation and problem solving abilities,
- Willingness to travel to remote Aboriginal communities frequently and stay for up to several days at a time.
- Current NT driver’s licence or the ability to obtain.
Please click here to view the full job description.
For more information please contact the Miwatj Health Recruitment Team at: recruitment@miwatj.com.au and quote reference MHAC545.
Application close date: once the position is filled.
We’re proud to employ over 116 Yolngu employees and we are always looking to increase that number. If you’re Aboriginal or Torres Strait Islander and interested in this role you are encouraged to apply.